Vacation Rental Customer FAQ's

• Can I keep the same cleaning pro or get their phone number?

  This FAQ article is currently disabled.

• Can I receive a discount on partial cleans?

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• Can I visit your laundry facility?

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• Can you provide extra bath towels to our guests or units than listed in your linen pool?

  This FAQ article is currently disabled.

• Can you provide extra pillowcases for my guests than what is in your basic linen pool?

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• Do you clean beach towels?

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• Excessive Cleaning Charges

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• How can I check pictures after my clean is completed?

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• How do you handle re-cleans and what is your 2 to 1 promise?

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• Membership Dues Explained

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• Payment Terms

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• Trip Fee Charges

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• What are the recommended check-out/in times and are late checkouts/early check-ins ok?

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• What do you include in your starter supplies/amenities?

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• What is included in a deep clean?

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• What is included in a guest departure cleaning?

  This FAQ article is currently disabled.