When do we need to charge the Trip Fee?

Often, when the cleaning pro arrives to clean a property, there are times she will notice the following:

1.      The guests are still inside the unit and we will immediately notify the property manager/owner to check on this.

2.      The unit is still clean. Nothing was used including the amenities, linens/towels.

3.      There is an ongoing construction.

4.      This is the “only” clean of the cleaning pro for that day and last minute canceled/rescheduled.

How much does the trip fee cost?

The trip fee depends upon the property's location, starting at a minimum rate of $35. It may be subject to an increase if the unit or property is situated at a considerable distance from our facility, which serves as the starting point of our cleaning pros journey to the location.

Why do we need to charge a trip fee?

1.     It is intended to cover costs associated with scheduling, preparing, and allocating resources for the cleaning scheduled.

2.     To fairly compensate cleaning staff for their time and effort, even if a scheduled cleaning does not take place. This practice helps retain motivated and satisfied employees who feel their contributions are valued.