We would like to extend our gratitude for your request to return the item to the guest. In order to provide you with a clear understanding of our shipping process and the estimated timeframe for the return, we have outlined the details below.
At Dream Clean Team, we aim to ensure a seamless and efficient return process for all items left by guests in the units between Monday and Sunday of the previous week. Our shipments are dispatched every Thursday, subject to staff availability. However, please note that the return process may take between 3 to 10 days due to various factors. We are committed to expediting the return as much as possible while maintaining our high level of service.
To cover the shipping expenses incurred during the return, we kindly request the cost of shipping along with an additional service fee of $25. This fee is essential to cover the administrative tasks associated with the return process and to sustain the exceptional service we strive to provide.
We would appreciate your guidance on how you and the guest would like to proceed with the return of these items. Your input and preferences are important to us, and we are committed to accommodating your needs and ensuring a satisfactory resolution. Please let us know the best course of action so that we can proceed accordingly. If you wish to send this to the guests, please let us know the below details.
Name of guest/receiver:
Email address:
Mobile number:
Address:
Please let us know to whom (the property manager or directly the guest) we are going to charge the invoice for the shipping fee and the service fee of $25.
How to send a payment for shipping and service fee?
Once the items are shipped, we will notify you and we will send the invoice to your email using the payment platform Square.